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Online Instructional Support Services

Online Instructional Support

Help Wanted @ Our Support Desk!

Student Technician Needed @ Blackboard Helpdesk - Call Center:

  • We are looking for students that have experience using Blackboard and are interested in providing technical support to Tarleton's faculty and students
  • To become a student technician at the Blackboard Helpdesk:
    • You must have technology related knowledge and be a quick learner
    • Have excellent communication skills: in person, on the phone, and in written emails
    • Must be able to function in a busy environment.
    • Prior experience working in an office environment is preferred.
  • Work up to 20 hours per week during helpdesk hours:
    • Monday - Thursday 8:00am - 10:00pm
    • Friday 8:00am - 8:00pm
    • Saturday & Sunday 2:00pm - 10:00pm
    • We have a couple of student technicians graduating in December.  Would like to get selected candidates started training this Fall.
  • The helpdesk is open year-round and during semester breaks. (Again, we are looking for students who can work with us year-round... including Summer)
  • Great work experience and an excellent opportunity to put on a resume.
Job Duties Include:
  • Providing call, email, remote desktop, and walk-in technical support to students & faculty using Blackboard and other online classroom tools
  • Maintain daily log of assistance provided by the helpdesk to faculty and students.
  • Completing testbank requests for Faculty
  • May represent Blackboard at the Tech Spot - Library Learning Commons
  • Other duties as assigned by OISS Staff

Interested in Applying / Who to Contact:

If you are interesting in applying, please submit the following information to Mr. Isaac Belcher ( or drop off to Ms. Elsa Deleon at the Center for Instructional Innovation Office - Dick Smith Library (across from the Fine Arts Center)

  • your resume
  • a completed Student Technician Application (complete and save the file)
  • your current Class Schedule

We will continue to take applications until all available positions are filled.

Post Date: Tuesday, October 2, 2018